Your front desk, finally in one place.
Practico brings appointments, client information, insurance workflows, follow-ups and everyday clinic operations into one clear workspace. Built for independent RMT, physiotherapy and allied-health clinics.
Early pilot for Ontario clinics · We'd like to understand how your clinic works today
Running the front desk shouldn't mean juggling seven systems.
A calendar here, the phone there, paper forms, an insurer portal, invoices and a pile of voicemails — each handled separately, each easy to drop on a busy afternoon.
- Phone calls
- Appointments
- Client forms
- Insurance portals
- Invoices
- Voicemails
- Follow-ups
Practico is the operational layer that brings them together.
One clear place for the front desk to see what needs attention next.
Know what needs attention before it becomes a problem.
One timeline shows who has arrived, who is next, whose intake or insurance information is incomplete, and which balances and follow-ups are still open — so nothing depends on someone remembering.
Front desk · Today
Tuesday, 12 August · Bloor St. clinic
- 2:00 PMSW
Sarah Wong
RMT · John Chen
ArrivedInsurance info complete - 2:30 PMDL
David Lee
Physio · Amrit Kaur
Intake incompleteSun Life info on file - 3:00 PMKC
Kelly Chan
First visit · RMT · John Chen
First visitInsurance info missing - 3:30 PMMB
Marcus Bell
Chiro · Dr. Ova
Checked inBalance due · $40
Needs attention
- Insurance info missing1 client
- Intake incomplete1 client
- Outstanding balance$40
- Missed calls to return3
Statuses reflect information entered by your team. Practico organizes it — it does not confirm insurer eligibility automatically.
One record follows the entire visit.
From the first call to the follow-up, every step reads and writes to the same client and appointment record — bookings, intake, insurance notes and billing follow-ups stay together for RMT, physiotherapy and allied-health visits alike.
Incoming call or walk-in
Capture the request and keep it connected to the client and appointment workflow — whether it arrives by phone or at the front desk.
Capture the request and keep it connected to the client and appointment workflow — whether it arrives by phone or at the front desk.
Keep insurance work from falling through the cracks.
Practico organizes insurance-related work — even before direct insurer integrations are available — so your team always knows what is ready, what is waiting, and what needs a follow-up.
- SWReady to submit
Sarah Wong · GreenShield
$120 · therapeutic massage
- DLMissing information
David Lee · Sun Life
Missing policy information
- ACSubmitted
Amy Chen · Canada Life
Awaiting reconciliation
- RPNeeds follow-up
Raj Patel · Manulife
Resubmit with corrected date
Insurer names are shown as client-entered benefit information. Practico has no direct API connection to insurers — connected workflows are on our roadmap.
Practico organizes the details
Client, benefit notes, service code, amount and receipt are pulled together from the appointment record.
Your team completes the insurer step
Staff finish the claim in the appropriate insurer portal — the way they do today.
The result is recorded in Practico
Status and payment outcome are logged against the client so nothing is lost.
Designed to support increasingly connected insurer workflows as Practico grows.
A missed call doesn't have to mean missed business.
Turn every voicemail into an actionable front-desk task instead of another message someone has to remember. Your team decides what happens next.
- Missed calls and voicemails land in one shared inbox, not on a sticky note.
- Transcripts make it easy to see what a caller needs at a glance.
- Staff choose to call back, text, or rebook — nothing is sent automatically.
416-555-0182
Unknown number · 1 voicemail
Possible match: Michelle Chan
Fri 3:00 PM · E. Patel · Physiotherapy
"Hi, this is Michelle. I was hoping to move my massage appointment from Friday to Saturday afternoon if you have anything open. Thanks!"
AI-generated transcription may contain errors.
Know who hasn't come back.
Practico helps your team spot clients who may be due to return based on their typical visit interval, so follow-up does not depend on someone remembering.
- 41
- Due for follow-up
- 18
- Contacted
- 9
- Rebooked
- 14
- No action yet
Follow-up pipeline shown with sample data.
Clients due for follow-up
41 this month- SW
Sarah Wong
Last visit 37 days agoTypical interval 21 days
- JL
Jason Lee
Last visit 64 days agoTypical interval 28 days
- DR
Dana Roy
Last visit 52 days agoTypical interval 30 days
Suggestions are based on visit history only, never on clinical or medical judgment.
Open the day already knowing what needs your attention.
A calm manager view that answers one question — what needs attention today — without burying it under vanity metrics.
Today
Tuesday, 12 August
47
Appointments
6
Available slots
$640
Outstanding balances
8
Insurance tasks
3
Missed calls to follow up
This month
Rolling 30 days · sample data
68%
Returning clients
41
Clients due for follow-up
Everything the front desk touches, in one workspace.
Capabilities are at different stages as we shape Practico with pilot clinics — the focus is operational visibility, not another long feature checklist.
Help shape Practico around the way your clinic actually works.
We're working closely with a small group of independent RMT, physiotherapy and allied-health clinics to validate real front-desk workflows before a broader launch. Tell us a little about your clinic and we'll be in touch.
One clinic, fully understood
Pilot scope is shaped around your clinic's size and the way your front desk already works.
- Appointment and practitioner scheduling
- Searchable client records and intake
- Insurance work queue and receipts
- Missed-call and voicemail follow-up
- Client recovery and rebooking
- Onboarding and data-import support
Frequently asked questions
Honest answers about how Practico fits an independent clinic's front desk and billing workflow.
Independent, insurance-heavy clinics — registered massage therapy, physiotherapy, chiropractic and other allied-health practices — where a busy front desk juggles bookings, insurance work, calls and follow-ups every day.
No. Practico organizes insurance-related work — benefit notes, service details, invoices, receipts and follow-ups — and your team completes the claim in the appropriate insurer portal. There is no direct API connection to insurers; connected workflows are on our roadmap.
Missed calls and voicemails arrive in one shared inbox with an AI-assisted transcript, so staff can quickly call back, text, or rebook. Nothing is sent to a client automatically — your team decides every action.
It looks at visit history and each client’s typical visit interval to surface who may be due to return. Suggestions are based on scheduling patterns only, never on clinical or medical judgment.
Yes. Most pilots start by running Practico alongside your existing tools on a focused part of the front desk — a single location, service line or workflow — so your team can evaluate it without disrupting day-to-day operations. You decide if and when to move more over.
The pilot includes a practical migration plan for the records your team needs most. Paper files may require scanning or structured data entry.
Yes. Practico is designed to provide shared client context with location-level schedules, visibility and reporting.
Practico focuses on front-desk operations, client administration and insurance workflow. It is not a replacement for regulated clinical documentation unless that capability is later validated.
Ready for a calmer front desk?
See how one connected workflow can reduce paper chasing, repetitive calls and missed follow-ups.
Discuss a Pilot